We want this to be simple. Here's exactly what happens in the situations most people ask about.
We'll reach out with an update and give you the choice to wait longer or receive a full refund — no questions asked.
Report it within 24 hours of the visit and we'll make it right — a redo, an adjustment, or a refund for that visit, depending on the issue.
You're never charged for a visit that didn't happen due to a payment issue — there's nothing to refund because nothing was billed.
Cancel anytime, no fee. Any already-completed visits are non-refundable; future visits simply won't be scheduled or charged.
No charge occurs until you approve a quote, so there's nothing to refund before that point. Once work has started on an approved project, refunds are evaluated based on work completed.
If your property's condition differs materially from what was described at signup (e.g., significant overgrowth on a first cut), we may apply a one-time adjustment of up to 10–15% above your quoted price. We'll always confirm this with you before charging it — you're never billed for an adjustment you haven't approved.
Contact us at support@blueyardclub.com or call/text (346) 295-2357. Most refund requests are resolved the same day.